Terms and conditions

Welcome to Teng Tools. To find out more about our website please see the Terms and Conditions in detail below.

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

1. ONLINE SHOPPING

1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system.
1.2 We will not be liable for any reason if the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.

2. ORDER PROCESS

2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

i. The product you ordered is out of stock;
ii. We have identified a pricing or product description error;
iii. There is a system or procurement failure; and
iv. Failed customer validation checks.

2.3 When you place an order on our website we will email you an acknowledgement detailing the product/s you have ordered.
2.4 We reserve the right to dispatch multiple orders separately.

3. ORDER & COLLECT

(i) Order & Collect is a convenient service which enables you to place an order online and collect from your nearest Teng Tools stockist. Please note the following Terms & Conditions for our Order & Collect service.

3.1 Order & Collect: Payment and Order holding period

Payment
Full payment is taken at the time of collection at your selected Teng Tools stockist.
Delivery to store
Your Order & Collect order will take 1-2 working days to arrive at your selected Teng Tools stockist. *Please note deliveries will arrive in your selected store from Monday to Friday.
Order Holding Period
We will keep your order at your preferred Teng Tools stockist for 14 days, from the date of receipt to store. If for any reason you are unable to collect your order when it's ready please contact our Online Customer Services Team to make an alternative arrangement.
Please see our Contact Us page for further details or alternatively telephone us on 01 8612293.
For more information on our returns policy please read here.

3.2 Order & Collect: Documentation for collection or return of items:

Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.
If you are collecting the order yourself please make sure you bring the following documentation:

1. A copy of your 'Order Confirmation' email or show this document on phone or tablet.
2. A Photographic ID (a driving licence or passport).

If someone collects on your behalf please make sure they bring the following documentation:

1. A copy of your 'Order Confirmation' email or show this document on phone or tablet.
2. A Photographic ID (a driving licence or passport).
3. Proof of address (bill or bank statement).

Looking for more information on Order & Collect Terms & Conditions? Please see our Contact Us page for further details or alternatively telephone us on 01 8612293.

4. DELIVERY

4.1 Standard delivery to most addresses in the Republic Of Ireland generally takes up to 1-2 working days.
4.2 All orders are delivered Monday to Friday. During bank holiday periods please allow an extra day for delivery.
4.3 Please note that your delivery may take longer during sale or other busy periods.
4.4 We will make every effort to deliver orders within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of our control, for example extreme weather. Teng Tools shall be under no liability for any delay or failure to deliver the orders within estimated timescales.
4.5 Risk of loss and damage of products passes to you on the date that the products are collected by you.
4.6 We will notify you of the delivery cost at the time we acknowledge your order. For details of our delivery charges, please refer to our 'Order & Collect' section.
4.7 We currently deliver to the Republic Of Ireland only.
4.8 You may receive your order in two separate packages, from the same order.

5. ORDER CANCELLATION

5.1 If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please Contact Us immediately or alternatively telephone us on 01 8612293.
5.2 It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply.

6. REFUND POLICY

6.1 Your selected Teng Tools stockist will refund or exchange any item you are not completely happy with if you return it to them within 14 days of receipt of your order. Please return items in their original condition, unused, in their original packaging.
6.2 Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
If you have any queries about returning items please see our Contact Us page for further details or alternatively telephone us on 01 8612293.

7. PRODUCT AVAILABILITY/INFORMATION

7.1 Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

8. PRICING POLICY

8.1 All prices are inclusive of VAT at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.
8.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

9. COPYRIGHT POLICY

9.1 The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are owned by Teng Tools.
9.2 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.
9.3 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Teng Tools website (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9.4 Nothing contained in these Terms & Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Teng Tools website.

10. MEMBER ACCOUNT PASSWORD AND SECURITY

10.1 Registering and using the Teng Tools website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and password, and all activities that occur under your account and password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Teng Tools cannot and will not be liable for any loss or damage arising from your failure to comply with this.

11. LIABILITY

11.1 The Teng Tools website may contain links to other websites, which are not operated by Teng Tools. When you activate any of these you will leave the Teng Tools website and we will have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
11.2 Teng Tools shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website.

12. COMMENTS AND COMPLAINTS PROCEDURE

12.1 Please Contact Us if you have any comments or complaints. We will always endeavour to resolve any dispute as swiftly as possible.

13. PRIVACY AND USE OF YOUR DATA

13.1 please refer to the Privacy & Cookies Policy for information about how we will use personal information that we may obtain about you.

14. LINKING TO WEBSITE

14.1 You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.
14.2 Our website must not be framed on any other site, and you may not create a link to any part of this website other than the homepage.

15. GENERAL

15.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
15.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
15.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
15.4 Teng Tools reserves the right to amend, remove or vary the services and/or any page of this website at any time and without notice.